customer service

Share this Image On Your Site <p><strong>Please include attribution to with this graphic.</strong></p><br /> <p><a href=’’><img src=’’ alt=’Customer Service & Sandwiches infographic’ width=’1100px’ border=’0′ /></a></p><br /> <p>


Charities today have to do more than just tug at the heartstrings. They have to tug people out of their seats and into action. With so many worthy causes competing for donors’ attention, the pressure is on for great communication that makes hearts swell. In my work with charities, I have seen the power of ( more… )


No question: Internal communication is vital to today’s fast-moving business. It’s what lubricates the wheels of change. Or, to use another metaphor, when it comes time to turn the ship, it’s what ensures everyone’s on board. Despite the fact that engagement is on the tip of everyone’s tongues these days, business leaders frequently make the same mistakes ( more… )


In 2015, there’s one task that will significantly improve your ability to engage your customers. It will build stronger relationships with your employees. It will provide the foundation for smarter marketing content. It’s the Message Audit, and it’s hands down one of the most important tasks you can do right now to improve your company’s ( more… )