There’s a funny thing that happens when you split your time between creating smart communication strategies for clients and raising a family. At some point, the two begin to merge. Suddenly, you find yourself noticing the parallels—and better yet, learning from them. You identify universal truths between storytelling for companies and telling stories to your ( more… )

customer service

Share this Image On Your Site <p><strong>Please include attribution to with this graphic.</strong></p><br /> <p><a href=’’><img src=’’ alt=’Customer Service & Sandwiches infographic’ width=’1100px’ border=’0′ /></a></p><br /> <p>


Blogging often drops to the bottom of the to-do list when the work rolls in. It’s tempting to let it fall off completely. Don’t. The benefits of blogging to your business far outweigh the pain. A little over a month ago, I started this blog with the purpose of raising the profile of my burgeoning ( more… )


No question: Internal communication is vital to today’s fast-moving business. It’s what lubricates the wheels of change. Or, to use another metaphor, when it comes time to turn the ship, it’s what ensures everyone’s on board. Despite the fact that engagement is on the tip of everyone’s tongues these days, business leaders frequently make the same mistakes ( more… )